For questions not related to hotel or rental car bookings, please contact the myIDgo support at support@myIDgo.com
(available during German office hours).

Please consider that questions about bookings, payments, complaints etc. related to hotels or cars or any other travel services can NOT be answered via this email address. Please contact for this purpose the service provider as listed below.

For Big Hotel Discounts related questions (hotel booking requests, hotel bookings, hotel cancellations, refunds, etc.), please contact the Staff Travel Voyage customer support:

myidgo@stafftravel.voyage

For hotel-related questions (hotel booking, hotel cancellation, hotel room availability etc), please contact the e hotel® Customer Service:

TEL +49 30 473 73 245
Monday – Sunday
00:00 - 24:00h

servicecenter@ehotel.de

For rental car-related questions (rental car booking, rental car cancellation, rental car availability etc), please contact the Car Trawler Customer Service:
https://www.cartrawler.com/portal-full/index.html

Email: cartrawlersupport@cartrawler.com