If you are experiencing technical difficulties with the myIDgo app, please contact our support team directly. We are available during German office hours.
Email: support@myIDgo.com

Note: This email is for technical issues only. For questions regarding bookings, payments, or complaints related to hotels or rental cars, please contact the respective service providers listed below.

For inquiries related to Big Hotel Discounts (such as booking requests, bookings, cancellations, refunds, etc.), please reach out to the Staff Travel Voyage customer support.
Email: myidgo@stafftravel.voyage

For questions regarding hotel bookings, cancellations, or room availability, please contact ehotel® Customer Service.
Phone +49 30 473 73 245
Monday – Sunday, 24 hours
Email: servicecenter@ehotel.de

For inquiries related to rental car bookings, cancellations, or availability, please contact Car Trawler Customer Service.
Website: Car Trawler Customer Service https://www.cartrawler.com/portal-full/index.html
Email: cartrawlersupport@cartrawler.com