myIDgo is a Travel Benefit App accessible and usable only for active staff working in the travel industry.
If you have an active employment with a company, which is part of the travel industry, we warmly welcome you on myIDgo and you’re free to register a new account on the myIDgo App.

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Please note, that myIDgo is currently available in the following countries:
European Union (EU), Albania, Canada, Chile, New Zealand, Norway, Switzerland, USA.

December 2023:
Argentina, Bolivia, Brazil, Colombia, Cyprus, Ecuador, El Salvador, Gibraltar, Georgia, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, San Marino, Saudi Arabia, Turkey, United Arab Emirates, Uruguay, Venezuela.

November 2023:
Andorra, Bosnia and Herzegovina, British Virgin Islands, Iceland, Isle of Man, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Slovakia, Slovenia, United Kingdom.

We will continuously activate further countries for the usage of myIDgo and will keep this list updated for your information.
We apologize for the inconvenience and look forward to seeing you again!

Currently it`s only possible to register for the myIDgo App, if you have an active company email address.
It`s planned to enable users to register with their personal email address and we’re working on it.
We apologize for the inconvenience and look forward to seeing you again!

Please contact the Staff Travel Voyage customer support for questions and problems regarding your existing hotel booking request, booking, cancellation or refund.
e-mail: myidgo@stafftravel.voyage

Important: Please note, that the Staff Travel Voyage customer support is only able to assist you in any questions or issues related to your hotel booking / request.

For any technical questions regarding the myIDgo App, please contact the myIDgo support.
e-mail: support@myIDgo.com

Please contact the ehotel customer support for questions and problems regarding your existing hotel booking, cancellation or refund.
e-mail: servicecenter@ehotel.de

Important: Please note, that the ehotel customer support is only able to assist you in any questions or issues related to your hotel booking.

For any technical questions regarding the myIDgo App, please contact the myIDgo support.
e-mail: support@myIDgo.com

Please contact the CarTrawler customer support for questions and problems regarding your existing rental car booking, cancellation or refund.
e-mail: cartrawlersupport@cartrawler.com

You may also access the following portal for checking any details regarding your rental car booking:
https://www.cartrawler.com/portal-full/index.html

Important: Please note, that the CarTrawler customer support is only able to assist you in any questions or issues related to your rental car booking.

For any technical questions regarding the myIDgo App, please contact the myIDgo support.
e-mail: support@myIDgo.com

myIDTravel is a different application and please note, that we do not provide end user support for myIDTravel.
For questions or issues related to myIDTravel, please contact your airline's staff travel department.

Kindly note as well, that the login credentials used for myIDTravel are not connected to the myIDgo App.
If you have forgotten your myIDgo credentials, please feel free to reset your password on the myIDgo App.

To synchronize myIDgo with myIDTravel, please follow these steps:

1. Log in to myIDTravel
2. Click on the myIDgo menu item in the myIDTravel menu bar on the left side.
(If the myIDgo menu item is not available to you, please refer to the “Important information” further below)
3. Add your company email address and click on "Link Account".
4. Check the code sent to your company email address.
5. Log in to myIDgo and go to:
Settings -> Link myIDTravel Account.
6. Enter the code sent to your company email.
7. The synchronization is set up!

Important information:
Please note, that this functionality is only available to myIDgo users, whose employing airline has activated this functionality in myIDTravel.
If you don’t see the myIDgo menu item after logging in to myIDTravel, your employing airline might have deactivated this feature.
Please contact your staff travel department for questions regarding this topic.